Author Topic: Inbound and Outbound calls  (Read 76 times)

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Offline ansuu1

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Inbound and Outbound calls
« on: May 06, 2019, 07:59:03 am »

In outbound call center service:

call agents do call the target audience and existing customer to improve the brand image as well as generate qualified leads.
They provides services like:
Telemarketing Services
Appointment Scheduling
Lead Generation
Customer Surveys
Third Party Verification
In Inbound Call Center Service:

call agents take all incoming calls of the customers and respond to their queries related to products and services.
They Provides services like:
Help Desk Support
Customer Support
Inquiry handling
Call Answering
I hope this helps you!

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Offline explore_india

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Re: Inbound and Outbound calls
« Reply #1 on: June 11, 2019, 08:31:59 am »

inbound call :
An inbound call center deals with a majority of incoming calls. That means that customers or potential customers are phoning you rather than the other way around .
outbound call
An outbound call center is the exact opposite of an inbound call center. Rather than having a majority of your calls come in to your call center, agents in outbound call centers are, for the most part, making outgoing calls.

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