Author Topic: Advantage of IVR software for business  (Read 52 times)

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Offline ansuu1

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Advantage of IVR software for business
« on: March 05, 2019, 01:17:10 am »

Because IVR solution provides incredible benefits for businesses. It strengthen your customer care and save you money.


I will try to explain and mention some benefits of using good IVR System.


Personalization


Records any sort of personalized greeting and includes the appropriate prompts to transfer callers to the corresponding department.
Gives customers what they want


Not everyone wants to talk to a real person, some would prefer to get the answers they need by ieracting with a recording rather than speaking to a live person.
Error-free


The customer is responsible for where they are going with an IVR auto attendant so there is no chance of error.
Increases productivity


Routes callers to the perfect destination results less time spent for work done which actually increases productivity in general.
Increases inbound call capacity


More calls can be answered simultaneously if your business is using IVR as it allows for a higher call volume because customers transfer themselves.
Makes your company look bigger than it is


It creates the illusion that your company is so huge that one receptionist couldn’t manage call volume which contributes to a professional image.
Cuts down on answering service talk time


Gives callers the opportunity to service their own needs or promptly transfer themselves to the right person reduces the cost of operator talk time.
Affordable


Eliminates the need for additional reception staff, and its low cost means a higher ROI which every business owner loves.
I hope this helped you understand importance of IVR to the business.


Thank You!

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