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Work At Home Free Classifieds => Post Your Articles Here => Topic started by: ansuu1 on February 11, 2019, 11:51:11 PM

Title: Call Center Metrics
Post by: ansuu1 on February 11, 2019, 11:51:11 PM

Here are some of the key call center metrics used to track inbound phone calls:


Call Duration – the total length of a call.
Call Connected – if a call connected to a destination.
Call Completed – when the call is disconnected.
Call Converted – if a call has met conversion criteria.
If you are working with inbound calls, Ringba (https://www.ringba.com/) gives you the tools you need to manage your business and make more money from your phone calls, including:


Number Management – Create and manage local and toll-free phone numbers in countries all over the world.
Call Analytics – Detailed and granular analytics about your calls.
Call Routing – Build dynamic routing plans for forwarding calls to targets.
Call Recording – Listen to call recordings to better understand your callers.
Reporting – View reports and optimize your campaigns with actionable insights.


It makes it easy to get the data you need about your calls to effectively manage your call marketing business.


I hope this helps you!