Author Topic: What Customers Want to Know About Your Office Cleaning Business  (Read 1434 times)

0 Members and 1 Guest are viewing this topic.

jasonbarrett

  • Guest
What Customers Want to Know About Your Office Cleaning Business
« on: October 05, 2009, 02:30:08 AM »
So, let’s assume that you are in the process of starting a commercial cleaning business and your initial goal is to find some customers and start with office cleaning. Before you head in and plan to land the contract there are a few things that you should factor in first. You have to look at yourself through the eyes of the customer if you plan to be successful. In other words, you might think that you are offering a great deal, a dynamic price and the whole package but did you know what the customer is concerned with?

You likely think that they are just concerned with price and dependability and while they are there are other things that are just as important. The company that you are trying to land a contract with wants to know if you are complying with all state and federal regulations so they don’t get stuck paying for your workman’s compensation or your unemployment.

Does the Lowest Bid Win?

While you might think that they are going to jump on the price quote that you gave them because it is less than the competition would charge they want to know why you cut your costs.

Did you cut the costs because you lack in experience or maybe you don’t have insurance? The lowest bid usually rises a bit of concern. Companies, especially national companies know that when they are seeking office cleaners, window cleaners, or carpet cleaners that they will get bids from big businesses and small businesses. They also know that both have advantages and disadvantages. Most of the time, they are not partial as long as you have your business in order.

Big Guy vs. Little Guy

The big cleaning companies usually have high tech equipment, they usually work faster, they are usually never short handed but they cost more. The little companies offer a strong presence, they are trustworthy, they show the face behind the name and they offer a better price. The other things that companies look at are what other services that you offer. If you offer multiple services then that saves them time and time is money. If they have any special needs they want to be sure that you can meet them and they will likely be concerned with your schedule in comparison to theirs. Can you wrap up this contract today or is it going to require further meetings? These are some of the things that are being considered.
Questions, Questions, and more Questions

Can you answer any questions or concerns that the client may have? What can you tell them about how they can determine how often they will need an office cleaning service? How can they tell if their cleaning needs are daily or weekly? What can you tell the customer about the type of cleaners and cleaning chemicals that you use? While some may not care, others are sure to. And finally, what can you tell the company about the workers that you will be sending into their offices when no one is present? What kind of assurance can you provide for them?

These are some of the things that you must be prepared to answer when heading in and hoping to land a cleaning contract!


For more info: How to start a cleaning business

1,000 Leads Daily - 3 Day Risk Free Trial

Business Opportunity Leads!


 

P.S. Do you want to see how we made $14,178.00 Dollars Last Month?

Click Here For All The Info!

Free Advertising Forum Post Ads Online